Digital Transformation

Digital Transformation

The disruption is occurring in many industries, for example, One banking CEO, says "the industry is in the midst of a transition that occurs once every 100 years. Digitization is rewriting the rules of competition, with incumbent companies most at risk of being left behind." 

[“Strategic principles for competing in the digital age,” McKinsey Quarterly, May 2014.]

The challenge

No digitization without the web

Depending on the business model, digitization has its own meaning for every individual organisation. One things though is common to almost everybody. Organisations, if not already present, will enter the web arena with more or less crucial components of their business. Sound advisory and experienced design from a web-technological perspective is what therefore can make the difference.

Was your staffs mindset also digitalized?

Working with clients, one thing I often observe, is that the areas in which transformation measures are planned, mostly regard processes and systems without staff/peoples involvement. This approach derives from the early beginning of the 19th century, where Frederic Winslow Taylor wrote about "scientific management". Ever since Henry Ford was one of the first executive to implement this management approach the world has turned a few times and in an todays age of mostly knolledge work, these methods don't perform that well any more.

So, coming coming back to my observations, consultancy is brought in from outside to design those new processes and especially in the realm of digitization, a lot of thought is spent on establishing intense workflow management. What's being left out mostly is people or at least the intensity, with which they are being prepared for this new world.


Filling the gap

The digital staff

From my experience, it's not enough to train people on a certain scope of system environments. Better yet, in these distruptive times, why not include the experts, who know the value chain from end to end in the efforts to redesign workflows, systems and tools.

When it comes to people, organizations need to foster a certain amount of deeper understanding about software and technology. This said, they need to be able to engage in the creative usage of those new opportunities and advantages, the digitalized environment has offered them.

People need to become digital staff

In this field, I foster curiosity and engagement in new technologies to help staff and department finding enthusiasm on the technological path they are about to follow. This business cultural measure is one step towards gaining distance to your competitors. You need to foster digital DNA before you can accelerate.

The web of services

Another very different subject in the domain of digitalisation, is the vast growth of participants (f.e. devices, machines, plants, people) on the web. In one or the other way, all these entities expose their "service" to the web or consume another's. This raises the question, what is the concrete scenario in which the individual business can gain add value from this development, how is it supposed to engage in the initiatives necessary, and what outcome is to be expected in terms of the business objectives. My advisory in the area aims to help foster a targeted archictural mind of how to best take advantage of this great development.

To guide your organisation through the process of digitalisation, my long time experience in the field will ensure sound advisory and execution